Delivery & Returns

Delivery

We are very happy for our customers to pick up their goods from our studio in Rudgwick, West Sussex. Alternatively if you are local and within 10 miles of RH12 we will happily deliver free of charge. When you add your postcode at the checkout you will be able to see whether you qualify for free delivery. Once your order has been processed we will make contact to arrange either a collection or delivery time. You will be provided with a delivery date and a three hour window so you know roughly when it will arrive. The delivery company we use deliver throughout the week and at different times depending on their overall route. Some flexibility is therefore appreciated but we will do our upmost to ensure the delivery day and time suits you. 

If you are further away and it’s more convenient for you we will organise a courier delivery to any UK destination at a cost.

The cost of delivery will be shown at the checkout. We can deliver most pieces of furniture for between £45 and £80. However, when delivering to places further afield, for example Scotland, Cornwall or Wales we might need to add a small surcharge. I’m afraid we no longer deliver to Northern Ireland. If you think a small surcharge may apply to you please contact us prior to purchase with your postcode and we will provide a custom delivery quote for the item/s. We will endeavour to find the best, quickest and cheapest delivery option for you.

We aim to dispatch in-stock goods within 7 – 14 working days, though it does depend on where you live and it can take longer during busy periods.

If your order requires customisation then delivery turnaround times will be longer; between 2-4 weeks. During busy periods it may be longer.

For smaller and lighter goods we generally use Parcel Force or Hermes.

All of our items are packaged appropriately and with the view to keep costs down.

If you have any questions regarding delivery please do get in touch. We strive to provide the best possible service.

Returns:

Many of the goods we sell are vintage or pre loved. This means they will often show signs of their previous life, including wear and tear and general ageing. Whilst many are restored or given a new lease of life they will still not be brand new. All items are ‘sold as seen’ and we try and take as accurate pictures as possible and ensure the descriptions are detailed.

We have every confidence in our brilliant goods. However if you would like to return the item please notify us within 24 hours and we will refund the cost of the items. The goods then need to be returned to us within 14 days and in the same condition they were received. You must also pay for the delivery costs back to us. We strongly suggest you check the measurements very carefully before making a purchase.

We regret that we cannot offer refunds on customised orders, for example if something has been sprayed or painted or altered for you in anyway way.

In the event of goods being delivered damaged or not as ordered, please inform us within 24 hours so we can rectify the problem and/or offer a refund.

International Orders

Due to many of our goods being on the larger side and the changes in Europe we are unfortunately unable to deliver overseas. If you would like to discuss this further please email info@blueticking.co.uk or call 01403 288053.