Delivery & Returns
We are very happy for our customers to pick up their goods from our studio in Rudgwick, West Sussex. Alternatively if you are local and within 10 miles of RH12 we will happily deliver free of charge. When you add your postcode at the checkout you will be able to see whether you qualify for free delivery. Once your order has been processed we will make contact to arrange either a collection or delivery time.
If you are further away and it’s more convenient for you we will organise a courier delivery to any UK destination at a cost. Please contact us prior to purchase with your postcode and we will provide a custom delivery quote for the item/s. We will endeavour to find the best, quickest and cheapest delivery option for you.
Below is a guide to delivery prices for larger items which can’t be sent via post.
London and home counties: £45/50
More than three hours drive from RH12 – Between £50 and £100 depending on location
We aim to dispatch in-stock goods within 7 – 14 working days, though it does depend on where you live and it can take longer during busy periods.
If your order requires customisation then delivery turnaround times will be longer; between 2-4 weeks.
For smaller and lighter goods we generally use Parcel Force or Hermes.
All of our items are packaged appropriately and with the view to keep costs down.
If you have any questions regarding delivery please do get in touch. We strive to provide the best possible service.
Many of the goods we sell are vintage or pre loved. This means they will often show signs of their previous life, including wear and tear and general ageing. Whilst many are restored or given a new lease of life they will still not be brand new. All items are ‘sold as seen’ and we try and take as accurate pictures as possible and ensure the descriptions are detailed.
We have every confidence in our brilliant goods. However if you would like to return the item please notify us within 24 hours and we will refund the cost of the items. The goods then need to be returned to us within 14 days and in the same condition they were received. You must also pay for the delivery costs back to us. We strongly suggest you check the measurements very carefully before making a purchase.
We regret that we cannot offer refunds on customised orders, for example if something has been sprayed or painted or altered for you in anyway way.
In the event of goods being delivered damaged or not as ordered, please inform us within 24 hours so we can rectify the problem and/or offer a refund.
We are happy to deliver our smaller goods overseas. International shipping is determined by the size, weight and destination of the package. Please email email@example.com or call 07739224135 for a quote.
Please include a telephone number on International orders, as local couriers will need to contact you.
Please note that overseas customers may be eligible to pay local customs or duty charges; these are not included in your payment to us.
Please allow up to two weeks for delivery of International Orders.